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My Order

How can I benefit from free shipping?

Free delivery is offered on orders above $60 CAD (taxes not included) across all provinces in Canada and the US, with the exception of Nunavut. For subscription products, free shipping begins at $25. Please be aware that promotional codes don't count

How is my order being processed?

When you place an order with us, please keep in mind that there will be a processing period of 1 to 4 business days at our warehouse before your items are dispatched. Afterward, they will be handed over to our trusted carriers, Stallion Express and C

Who delivers my order?

All orders will be shipped by Stallion Express and Canada Post from our warehouse in the greater Montreal area, Quebec, Canada. Stallion Express, our trusted distributor, assigns your parcel to one if its carriers based on the fastest option availabl

How can I track my order?

Upon completing your order, you should have received a confirmation email containing a tracking number. To track your shipment, simply click on the link and enter your tracking number in the designated search field. Should you encounter any difficult

Is it possible to modify or cancel my order after it has been placed?

Unfortunately, once an order has been placed, we are unable to accommodate cancellations, modifications, or additions to it.

Is there a minimum order requirement?

Certainly not, you have the flexibility to order any quantity you prefer, whether it's a little or a lot.

What should I do if my order sustains damage during transportation?

In the unlikely event that your products are damaged during shipping, our customer service team can assist you. Photos of the damaged box and products are required to process your request. A claim will be filed with Stallion Express or Canada Post by

How can I return my order?

We recognize that trying a new product can be a leap of faith, and we're passionate about guiding people towards a more sustainable and fulfilling lifestyle. That's why we proudly offer a 100% happiness guarantee:. If you're not entirely satisfied, w

How can I exchange my products?

The quickest way to ensure you receive the item you desire is to initiate a return for the product you currently have. Once the return is approved, proceed to make a separate purchase for the new item.

When will my credit card be billed?

Your credit card will be charged immediately upon placing your order and receiving an email confirmation.