# tanitskincare

> Public Help Center articles for tanitskincare.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How can I benefit from free shipping?](https://help.tanit.co/en-US/how-can-i-benefit-from-free-shipping-319430.md): Free delivery is offered on orders above $80 CAD (taxes not included) across all provinces in Canada and the US, with the exception of Nunavut. For subscription products, free shipping begins at $25. Please be aware that promotional codes don't count
- [How is my order being processed?](https://help.tanit.co/en-US/how-is-my-order-being-processed-320212.md): When you place an order with us, please keep in mind that there will be a processing period of 1 to 4 business days at our warehouse before your items are dispatched. Afterward, they will be handed over to our trusted carriers, Stallion Express and C
- [Who delivers my order?](https://help.tanit.co/en-US/who-delivers-my-order-320209.md): All orders will be shipped by Stallion Express and Canada Post from our warehouse in the greater Montreal area, Quebec, Canada. Stallion Express, our trusted distributor, assigns your parcel to one if its carriers based on the fastest option availabl
- [How can I track my order?](https://help.tanit.co/en-US/how-can-i-track-my-order-320223.md): Upon completing your order, you should have received a confirmation email containing a tracking number. To track your shipment, simply click on the link and enter your tracking number in the designated search field. Should you encounter any difficult
- [Is it possible to modify or cancel my order after it has been placed?](https://help.tanit.co/en-US/is-it-possible-to-modify-or-cancel-my-order-after-it-has-been-placed-320224.md): Unfortunately, once an order has been placed, we are unable to accommodate cancellations, modifications, or additions to it.
- [Is there a minimum order requirement?](https://help.tanit.co/en-US/is-there-a-minimum-order-requirement-320225.md): Certainly not, you have the flexibility to order any quantity you prefer, whether it's a little or a lot.
- [What should I do if my order sustains damage during transportation?](https://help.tanit.co/en-US/what-should-i-do-if-my-order-sustains-damage-during-transportation-320226.md): In the unlikely event that your products are damaged during shipping, our customer service team can assist you. Photos of the damaged box and products are required to process your request. A claim will be filed with Stallion Express or Canada Post by
- [How can I return my order?](https://help.tanit.co/en-US/how-can-i-return-my-order-320227.md): We recognize that trying a new product can be a leap of faith, and we're passionate about guiding people towards a more sustainable and fulfilling lifestyle. That's why we proudly offer a 100% happiness guarantee:. If you're not entirely satisfied, w
- [How can I exchange my products?](https://help.tanit.co/en-US/how-can-i-exchange-my-products-320524.md): The quickest way to ensure you receive the item you desire is to initiate a return for the product you currently have. Once the return is approved, proceed to make a separate purchase for the new item.
- [When will my credit card be billed?](https://help.tanit.co/en-US/when-will-my-credit-card-be-billed-320526.md): Your credit card will be charged immediately upon placing your order and receiving an email confirmation.
- [How can I cancel my subscription?](https://help.tanit.co/en-US/how-can-i-cancel-my-subscription-329593.md): Certainly, you have the freedom to cancel your subscription anytime, although we'll be sad to see you go!. Here's how you can proceed:. 1. Sign in to your account and navigate to the "Manage Subscriptions" section. 2. Select the specific products you
- [I would like to skip my upcoming subscription order, is it possible?](https://help.tanit.co/en-US/i-would-like-to-skip-my-upcoming-subscription-order-is-it-possible-329594.md): Absolutely! Here's how to do it: Log in to your account and navigate to the "Manage Subscriptions" section. Within the "Upcoming orders" tab, you'll find the option to "Skip" any product you'd like to postpone. This way, the selected product will be
- [How can I edit my subscription order?](https://help.tanit.co/en-US/how-can-i-edit-my-subscription-order-329595.md): To make changes to your recurring order, please follow these steps:. 1. Log in to your account and access the "Manage Subscriptions" section. 2. Navigate to the "Subscription" tab and choose the recurring order you wish to modify. 3. Within the selec
- [How can I add a product to my subscription?](https://help.tanit.co/en-US/how-can-i-add-a-product-to-my-subscription-329596.md): To add a product to your subscription, follow these steps:. 1. Log in to your account and access the "Manage Subscription" section. 2. Go to the "Subscription" tab and locate the "Add a product" button. 3. Search for the specific product you wish to
- [Do discount codes apply to subscription orders?](https://help.tanit.co/en-US/do-discount-codes-apply-to-subscription-orders-329604.md): Unfortunately, discount codes cannot be applied to subscription orders, with the exception of the welcome discount HELLO10, which provides 10% off your first order, including your initial recurring order. Nevertheless, it's worth noting that recurrin
- [Does free shipping apply to subscription orders?](https://help.tanit.co/en-US/does-free-shipping-apply-to-subscription-orders-329613.md): You can take advantage of free shipping for recurring orders totalling over $25 CAD (before taxes). Enjoy this benefit!
- [Are your products vegan and cruelty-free?](https://help.tanit.co/en-US/are-your-products-vegan-and-cruelty-free-320553.md): We do not use any animal-derived ingredients in the production of our products. All components used are plant-based or mineral-based and are selected for their environmental and health safety profile. We neither conduct nor endorse animal testing, wh
- [Where are your products manufactured?](https://help.tanit.co/en-US/where-are-your-products-manufactured-320561.md): All our products are manufactured in our factory in Saint-Léonard, QC in the greater Montréal Area.
- [Is it possible to locate your products in physical retail stores?](https://help.tanit.co/en-US/is-it-possible-to-locate-your-products-in-physical-retail-stores-320567.md): You can use this link to access an interactive map that will help you locate retail stores selling our products across Canada.
- [Do you use any chemical fragrances?](https://help.tanit.co/en-US/do-you-use-any-chemical-fragrances-320632.md): No, we do not incorporate any chemical fragrances. In fact, all our fragrances, and colors for that matter, are entirely natural, ensuring your safety and well-being.
- [Are your products hypoallergenic?](https://help.tanit.co/en-US/are-your-products-hypoallergenic-320698.md): While we prioritize using ingredients that are not commonly known as allergens, it's important to note that our skincare products primarily feature plant-derived extracts. While it's relatively rare, some individuals may still exhibit sensitivity to
- [Why are you using Micro-HAp instead of fluoride in the TANITABS formula?](https://help.tanit.co/en-US/why-are-you-using-micro-hap-instead-of-fluoride-in-the-tanitabs-formula-320571.md): Tanitabs are meticulously crafted with a scientifically-proven formula featuring mineral and plant extracts, designed to provide a comprehensive solution for teeth cleaning, enamel restoration, and long-lasting freshness. Central to our formulation i
- [Are TANITABS truly easy to use and convenient?](https://help.tanit.co/en-US/are-tanitabs-truly-easy-to-use-and-convenient-320575.md): Absolutely! When it comes to our TANITABS tablets:. - YES, they are perfectly portioned. Simply bite down on a tablet and brush with a wet toothbrush, just like you would with regular toothpaste. No mess, no product waste, and definitely no plastic w
- [Are TANITABS recommended for sensitive teeth?](https://help.tanit.co/en-US/are-tanitabs-recommended-for-sensitive-teeth-320577.md): Absolutely! When it comes to our TANITABS toothpaste tablets, it's a resounding YES!. All our TANITABS toothpaste tablets have an Abrasive index (RDA) under 70, which means they are entirely safe for sensitive teeth. What's more, they feature nHAp (n
- [Do TANITABS offer the same health and dental benefits as traditional toothpaste?](https://help.tanit.co/en-US/do-tanitabs-offer-the-same-health-and-dental-benefits-as-traditional-toothpaste-320588.md): Absolutely! When we embarked on the journey to create our TANITABS tablets, we embarked on a thorough selection process for premium natural ingredients, scientifically proven to be effective and safe for human health. Additionally, our tablets are so
- [Are TANITABS safe for kids?](https://help.tanit.co/en-US/are-tanitabs-safe-for-kids-320589.md): For children under 3 years old, we suggest a simple precaution: crush a TANITABS tablet into a powder before use to prevent any choking hazards. Assist them in dipping their wet toothbrush bristles into the powder, allowing it to foam up for a thorou
- [Are TANITABS safe for pets?](https://help.tanit.co/en-US/are-tanitabs-safe-for-pets-320592.md): No, TANITABS tablets are not safe for pets. They contain xylitol, which is beneficial for our oral health but can be highly toxic to dogs and cats. Please ensure that you keep TANITABS tablets out of your pets' reach to ensure their safety. Your furr
- [What are some of the benefits of nHAp over fluoride?](https://help.tanit.co/en-US/what-are-some-of-the-benefits-of-nhap-over-fluoride-320596.md): While nHAp and fluoride both play a role in remineralizing teeth, they do so in distinct ways. Notably, nHAp stands out as a 100% biocompatible substance, ensuring complete safety and non-toxicity, even when consumed in larger quantities. nHAp boasts
- [Is it possible to order the TANITABS jar separately?](https://help.tanit.co/en-US/is-it-possible-to-order-the-tanitabs-jar-separately-320630.md): The TANITABS jar is exclusively included in the Solid Routine and Bathroom Essentials bundles, as well as being available in select retail stores. If you'd like to purchase it separately, simply reach out to our customer service team, and one of our
- [Do REVOLUBAR products contain any chemicals or allergens?](https://help.tanit.co/en-US/do-revolubar-products-contain-any-chemicals-or-allergens-320683.md): Absolutely not! Our cleaners are formulated with natural or naturally derived ingredients, including plant enzymes and acids. They are designed to be equally safe for your family and your home, all while delivering outstanding performance and effecti
- [I have empty bottles and I'm interested in buying only the tablets. Is that an option?](https://help.tanit.co/en-US/i-have-empty-bottles-and-im-interested-in-buying-only-the-tablets-is-that-an-option-320684.md): Certainly, if you prefer, you can purchase only the tablets from our Home Care page, specifically under "Cleaner Refills.". However, we encourage you to consider using our REVOLUBAR glass spray bottles, which have been intentionally designed to accom
- [Are your cleaners safe for use during pregnancy?](https://help.tanit.co/en-US/are-your-cleaners-safe-for-use-during-pregnancy-320685.md): Yes, our cleaners have been meticulously crafted with ingredients that are not considered potentially unsafe during pregnancy. For instance, they are completely free of VOCs (Volatile Organic Compounds), making them just as safe for pregnant women an
- [What is the shelf life of your cleaners?](https://help.tanit.co/en-US/what-is-the-shelf-life-of-your-cleaners-320686.md): The shelf life of our cleaner tablets is 2 years when kept in their sealed pouches. However, please note that this shelf life reduces to 1 year once the tablets are dissolved.
- [I have a foaming soap dispenser and I'm interested in buying only the tablets. Is that an option?](https://help.tanit.co/en-US/i-have-a-foaming-soap-dispenser-and-im-interested-in-buying-only-the-tablets-is-that-an-option-320688.md): Certainly, you can choose to purchase only the tablets from our Home Care page, specifically under "Foaming Hand Soap Refills." However, please ensure that your dispenser is specifically designed for foaming soap, as other types of dispensers may not
- [What is the shelf life of your hand soap tablets?](https://help.tanit.co/en-US/what-is-the-shelf-life-of-your-hand-soap-tablets-320694.md): The shelf life of our soap tablets is 2 years when stored in their sealed pouches. However, please note that this shelf life reduces to 1 year once the tablets are dissolved.
- [Is your foaming soap safe to use during pregnancy?](https://help.tanit.co/en-US/is-your-foaming-soap-safe-to-use-during-pregnancy-320691.md): While we strongly recommend consulting your doctor before use, it's important to note that all our products have been meticulously crafted with ingredients that are not known to be potentially unsafe during pregnancy. In particular, our hand soap is
- [Is your foaming soap suitable for frequent washing?](https://help.tanit.co/en-US/is-your-foaming-soap-suitable-for-frequent-washing-320693.md): Absolutely, our plant-based formula is designed to be gentle on the skin and won't cause dryness or irritation. In fact, it has been specifically developed to help revitalize the skin even after repeated washing and sanitizing. With pH-balanced ingre
- [Is your sunscreen safe for sensitive skin?](https://help.tanit.co/en-US/is-your-sunscreen-safe-for-sensitive-skin-320700.md): Absolutely, our mineral sunscreen is gentle enough for all skin types, including sensitive skin. We exclusively use natural or naturally derived ingredients that are non-irritating to the skin. Every ingredient we incorporate into our products is met
- [When should I use your sunscreen?](https://help.tanit.co/en-US/when-should-i-use-your-sunscreen-320701.md): In line with the recommendations from the Canadian Dermatology Association, it's advisable to apply sunscreen daily to any exposed skin when heading outdoors. It's crucial to bear in mind that the sun emits harmful UV rays year-round. Surprisingly, e
- [What is the difference between mineral sunscreen and traditional sunscreen?](https://help.tanit.co/en-US/what-is-the-difference-between-mineral-sunscreen-and-traditional-sunscreen-320702.md): There are two primary types of UV filters: chemical and physical. Chemical filters consist of active ingredients that are absorbed by the skin to block UV rays and provide protection. On the other hand, physical filters, also known as mineral filters
- [Is your sunscreen safe for coral reefs and ocean wildlife?](https://help.tanit.co/en-US/is-your-sunscreen-safe-for-coral-reefs-and-ocean-wildlife-320705.md): TANIT sunscreens do not contain ecotoxic chemical filters such as octinoxate or oxybenzone, both of which have been prohibited in certain regions due to their detrimental impact on marine life and coral reefs. We consistently prioritize the use of pl
- [How do I properly use Hair Care bars?](https://help.tanit.co/en-US/how-do-i-properly-use-hair-care-bars-320633.md): SHAMPOO BAR. Step 1: Begin by wetting your hair, and then run the shampoo bar under warm water for approximately 3 seconds. Step 2: Rub the bar directly onto your scalp, starting near your forehead. Work it in small, circular motions towards the base
- [What is the best way to preserve my Hair Care bars?](https://help.tanit.co/en-US/what-is-the-best-way-to-preserve-my-hair-care-bars-320634.md): The most effective way to preserve your shampoo and conditioner bars is by safeguarding them from water and heat. To achieve this, locate a spot in your shower that remains well clear of direct water contact or, alternatively, store your bars outside
- [Is it normal for my hair to undergo changes in appearance and texture after using your Hair Care bars?](https://help.tanit.co/en-US/is-it-normal-for-my-hair-to-undergo-changes-in-appearance-and-texture-after-using-your-hair-care-bars-320636.md): Absolutely, it's entirely normal, and actually anticipated, for your hair to undergo an adjustment period when transitioning away from chemical-laden products. Your hair's roots and shaft will gradually adapt to the wholesome, deep cleansing experien
- [How long will my shampoo bar last?](https://help.tanit.co/en-US/how-long-will-my-shampoo-bar-last-320639.md): The longevity of your TANIT Shampoo Bar hinges on several factors, including your usage frequency, storage practices, and your hair type, such as its length and thickness. Typically, TANIT Shampoo Bars offer approximately 25 to 35 washes on average.
- [Wondering about the savings when compared to using liquid shampoo in plastic bottles?](https://help.tanit.co/en-US/wondering-about-the-savings-when-compared-to-using-liquid-shampoo-in-plastic-bottles-320643.md): Here's a perspective: A single 250 mL liquid shampoo typically lasts for around 25 uses or approximately 1.5 months of regular use (assuming one shampoo every two days). Over the course of a year, this equates to several bottles of shampoo. In contra
- [How and when should I use the balancing moisturizer ?](https://help.tanit.co/en-US/how-and-when-should-i-use-the-balancing-moisturizer-328580.md): Our face cream can be incorporated into both your morning and nighttime skincare routines for maximum benefits. Morning Routine:. Use it in the morning as a daytime moisturizer to lock in hydration and protect your skin throughout the day. Nighttime
- [Are your mists safe for sensitive skin?](https://help.tanit.co/en-US/are-your-mists-safe-for-sensitive-skin-328590.md): Absolutely! Our mists are formulated with the utmost consideration for sensitive skin. Here's why they are a safe choice for all skin types:. 1. Natural Ingredients: Our mists are crafted using natural or naturally derived ingredients. We take pride
- [Is the balancing moisturizer suitable for dry skin?](https://help.tanit.co/en-US/is-the-balancing-moisturizer-suitable-for-dry-skin-328577.md): This cream is suitable for all skin types and is designed to be easily absorbed. If you have particularly dry skin, we recommend using it in combination with a plant-based face oil, such as our 100% pure Prickly Pear Seed Oil. To maximize nutrient ab
- [Why Choose Our Silky Scrub and Balancing Moisturizer?](https://help.tanit.co/en-US/why-choose-our-silky-scrub-and-balancing-moisturizer-328582.md): In a market flooded with scrubs and creams, you might wonder why you should choose our Silky Scrub and Balancing Moisturizer. Here's why:. 1. Unparalleled Cleanliness: Our products are among the cleanest daily face care options available. We meticulo
- [Does your prickly pear seed oil suit sensitive skin?](https://help.tanit.co/en-US/does-your-prickly-pear-seed-oil-suit-sensitive-skin-339083.md): YES. Our 100% pure prickly pear seed oil is suitable for all skin types, including sensitive or intolerant skin. Thanks to its high content of various essential fatty acids, it helps to soothe inflammation and redness, especially for those prone to r
- [Why should I use your prickly pear seed oil around my eyes, and how?](https://help.tanit.co/en-US/why-should-i-use-your-prickly-pear-seed-oil-around-my-eyes-and-how-339087.md): Prickly pear seed oil is one of the few plant oils suitable for the delicate eye area. We recommend using it every night if you're looking to reduce dark circles, puffiness, or wrinkles around the eyes. Apply a drop under each eye and gently pat it i
- [Can I use your prickly pear seed oil before applying makeup?](https://help.tanit.co/en-US/can-i-use-your-prickly-pear-seed-oil-before-applying-makeup-339118.md): Yes, it dries quickly on the skin without leaving a greasy residue. Just wait until you feel that your skin has fully absorbed the oil before applying makeup.
- [Is your prickly pear seed oil comedogenic? Will it clog my pores if I use it day and night?](https://help.tanit.co/en-US/is-your-prickly-pear-seed-oil-comedogenic-will-it-clog-my-pores-if-i-use-it-day-and-night-339120.md): NO! Prickly Pear Seed Oil is very rich in linoleic acid, which means it is extremely non-comedogenic. Instead of clogging pores, it helps balance the skin and does not cause breakouts. People with acne-prone skin will love it because it prevents sebu
- [How often do you recommend using your prickly pear seed oil?](https://help.tanit.co/en-US/how-often-do-you-recommend-using-your-prickly-pear-seed-oil-339123.md): The more you use it, the more your skin will thank you! We recommend applying a few drops to your face and neck in the morning to keep your skin nourished and hydrated throughout the day. You can also use it as an eye contour treatment before going t
- [How frequently can I apply Nigella to my eczema or psoriasis patches?](https://help.tanit.co/en-US/how-frequently-can-i-apply-nigella-to-my-eczema-or-psoriasis-patches-320648.md): There's no specific limit! While we suggest applying it 2-3 times a day consistently to expedite the healing process and combat dryness, you're welcome to use it as often as necessary, especially on itching areas, whenever relief is required.
- [I heard that Nigella has unique health benefits when taken internally, is it true?](https://help.tanit.co/en-US/i-heard-that-nigella-has-unique-health-benefits-when-taken-internally-is-it-true-320655.md): Absolutely, it's true! Nigella offers distinctive health benefits when ingested internally. To delve deeper into its therapeutic properties and the wide range of advantages it brings, you can explore a comprehensive review for the treatment of variou
- [Is black cumin seed oil genuinely beneficial for treating acne?](https://help.tanit.co/en-US/is-black-cumin-seed-oil-genuinely-beneficial-for-treating-acne-320658.md): Without a doubt! It contains the active compound Thymoquinone, which is unique to Nigella Sativa. This potent antibacterial agent plays a pivotal role in combatting acne vulgaris, the bacteria responsible for the formation of whiteheads and blackhead
- [How should I use castor oil on my eyebrows and eyelashes effectively?](https://help.tanit.co/en-US/how-should-i-use-castor-oil-on-my-eyebrows-and-eyelashes-effectively-320665.md): For optimal results, we suggest the following application method:. Step 1: Begin by applying a small drop of oil directly onto either a mascara wand or the eyeliner brush provided (feel free to experiment with both to determine your preference). Step
- [How can I use castor oil on my hair?](https://help.tanit.co/en-US/how-can-i-use-castor-oil-on-my-hair-320673.md): We suggest utilizing it as a hair mask, ideally 2 to 3 times a week, tailored to your hair type:. For those with oily hair, apply 30 minutes to 1 hour before your shower. Conversely, if you have normal to dry hair, consider applying it 30 minutes to
- [Is your castor oil harmful for the eyes?](https://help.tanit.co/en-US/is-your-castor-oil-harmful-for-the-eyes-320676.md): Absolutely not! In fact, we can confidently state that our castor oil is not harmful to your eyes. On the contrary, it offers potential benefits for eye health. Thanks to its antimicrobial and anti-inflammatory properties, it can enhance the tear fil
- [How do I use your castor oil on my nails?](https://help.tanit.co/en-US/how-do-i-use-your-castor-oil-on-my-nails-320680.md): Step 1: Start by ensuring your nails are free of any nail polish residue. Apply the oil generously to each nail, making sure to cover not only the nail surface but also extending it over the sides and onto the cuticles. You can use the included brush
- [Can TANIT packaging be recycled?](https://help.tanit.co/en-US/can-tanit-packaging-be-recycled-320292.md): Our shipping boxes, reusable glass bottles and jars (intended for reuse, not recycling) are recyclable, while our tablet wrappers, pouches and sunscreen tubes are compostable. Additionally, your package includes biodegradable and compostable vegetabl
- [What happens if the tablet packaging becomes damp or wet?](https://help.tanit.co/en-US/what-happens-if-the-tablet-packaging-becomes-damp-or-wet-320293.md): The packaging for all our tablets is crafted to guard against water, but it's not built to take a swim. To keep it in good shape, store it in a dry, secure spot. Moreover, any moisture can impact the effectiveness and lifespan of the refill tablets.
- [What are your compostable packaging made of?](https://help.tanit.co/en-US/what-are-your-compostable-packaging-made-of-338669.md): Our compostable packaging is made from a combination of kraft paper and PLA, a 100% biodegradable bioplastic derived from renewable plant-based materials. Specifically, the PLA we use is derived from cornstarch. This composition allows our packaging
- [How does our Eco-Points program work?](https://help.tanit.co/en-US/how-does-our-eco-points-program-work-328824.md): 1. Visit our site and click on the Eco-Points button in the bottom left corner of your screen. 2. Create an account with the email address used when ordering - or login to your account - and click on the Earn Points tab. 3. See how to start earning t
- [How can I obtain Eco-Points?](https://help.tanit.co/en-US/how-can-i-obtain-eco-points-329452.md): There are many ways in which you can obtain Eco-Points:
- [Retail partners and distribution inquiries](https://help.tanit.co/en-US/retail-partners-and-distribution-inquiries-340195.md)
- [Marketing inquiries](https://help.tanit.co/en-US/marketing-inquiries-340196.md): For marketing inquiries, please feel free to contact Zohra El Gharbi, our co-founder, at zohra@labmzl.com.
- [General inquiries](https://help.tanit.co/en-US/general-inquiries-340197.md): Please don't hesitate to reach out to our customer care team at hello@tanit.co. We strive to respond to emails promptly, typically within 2 business days. For quick answers to common queries, our FAQ section is readily accessible and may address many